FAQ
Practical answers, with the unknowns left in the open.
Where a fact still needs to come from the studio — turnaround, guarantees, service area — it is marked as a placeholder rather than guessed.
How long does a service take?
Placeholder Set a standard-wash window and a longer window for restorations. Publish it only when you can keep to it.
What types of shoes do you wash?
Every pair: everyday shoes, junior and school shoes, running shoes, designer pairs, boots, dress shoes and heels. Repairs are on the pricing page. Full restoration is quoted from photos.
How do I get a pair to you?
Courier Guy locker (R180 round trip), a partner drop box (free), or metro collection and delivery. Running-shop drop points are still coming soon.
Do you guarantee the result?
Placeholder Write a fair policy — for example a complimentary re-wash if you are not happy, with any limits for badly worn glue or existing damage.
Can you brighten yellowed soles?
Sole de-yellowing starts from R250. The pricing page has the repair menu.
What should I do before I drop a pair off?
Remove loose valuables, tell us about known stains or repairs, and keep any special laces you do not want washed with the pair. A short packing note will help for courier jobs.
How do I pay?
Placeholder Card, EFT, cash or instant payment — confirm methods, when payment is taken, and a deposit rule if you need one.